Refund policy

Return Policy for Custom Embroidery Products

At B House Brands, we take pride in providing high-quality custom embroidery products tailored to your unique preferences. Our commitment is to ensure your satisfaction with every purchase. However, we understand that there may be instances where a return or exchange is necessary. Please review our return policy below:

1. Eligibility for Returns:

  • We accept returns on custom embroidery products only if there is a manufacturing defect or an error on our part.
  • Changes in design, color, or any other customizations made by the customer during the order process are not eligible for return.

2. Initiation of Return:

  • To initiate a return, please contact our customer service team within 7 days from the date of receiving your order.
  • You can reach our customer service team via [email/phone number].

3. Required Information:

  • When contacting customer service, please provide your order number, a detailed description of the issue, and clear photographs illustrating the defect or error.

4. Inspection Process:

  • Our team will review the provided information and images to determine the eligibility of the return.
  • If the return is approved, we will provide you with instructions on how to proceed.

5. Return Conditions:

  • Products must be unused, in their original packaging, and with all tags attached.
  • Returns must be shipped back to us within 14 days from the date of approval.

6. Return Shipping:

  • Customers are responsible for the cost of return shipping, except in cases where the return is due to a manufacturing defect or an error on our part.

7. Refund/Exchange Process:

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund/exchange.
  • If approved, refunds will be processed to the original method of payment.
  • Exchanges will be processed, and the replacement item will be shipped to you.

8. Non-Returnable Items:

  • Custom embroidery products with customer-specified designs, colors, or other personalized details cannot be returned unless there is a manufacturing defect or an error on our part.

9. Customer Satisfaction:

  • Our goal is to ensure your satisfaction. If you have any concerns or questions about our return policy, please contact us, and we will be happy to assist you.

By making a purchase from B House Brands, you acknowledge and agree to abide by the terms and conditions outlined in this return policy. We appreciate your understanding and cooperation.

Thank you for choosing B House Brands for your custom embroidery needs!